The excitement can get you pretty hot in the jungle, but we’ll help you keep your cool. Our friendly customer support team know the jungle kingdom like the back of their hand and they’re here to help you. Live chat is available 9am until midnight and emails will be answered within 24 hours - 7 days per week! Alternatively use our contact form which you can find below. So jump on the jungle drums and let's get things swinging!
- Is creating an account free?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account
Is creating an account free?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when and how much you want to play!
Now that we've got that out of the way, why not open a free account with us!
When will I receive my welcome bonus?
Our current welcome offer is a 100% first deposit bonus and 100 Bonus Spins. This means that you will receive a bonus once you have made your first deposit. The bonus is added automatically at the same time your balance is updated, immediately after your deposit has been made.
Can I have more than one account?
It is not permitted to open more than one account at Fruitkings, to prevent bonus abuse and unfair tournament advantages. We enforce this rule in several ways, including electronic verification.
Please use our forgot password tool if you have lost your username or password.
Please be aware that opening multiple accounts might void any withdrawal requests you make, and might result in the closing of all of your accounts.
I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.
Pressing the “Create account” button should take you to the next step of the process, or alert you what field is incorrect.
Please contact Customer Support if you are still having issues signing up with us
I have lost my username or password
Please use our forgot password tool to request your username and to reset your password.
Please contact Customer Support if this tool does not resolve the issue.
Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.
Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate its content. For example; newsletters might contain bonus offers, entries to tournaments or new game releases. <br
Please contact Customer Support if you are having issues receiving our newsletter.
If you wish to unsubscribe from our mailing list, you may use the 'unsubscribe' details that can be found at the bottom of every newsletter.
I want to close my account
If you wish to close your account then please contact our Customer Support team. If you wish to self-exclude your account then you can initiate this process via our responsible gambling page
- What deposit methods can I use?
- Will my deposit be handled securely
- How will my withdrawal be processed?
- Do I need to send identification documents?
- Withdrawals and Bonuses
What deposit methods can I use?
You can deposit using Debit Card, Skrill, Neteller, Paysafecard and Trustly. Please visit our payments page for more information.
Will my deposit be handled securely?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety .To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. You can deposit using debit card, Skrill, Neteller, Paysafecard and Trustly.
How will my withdrawal be processed?
Withdrawals are returned to the source of funds. For example, if you deposit using a debit card then your withdrawal will be returned to the same card. If this is not possible then we will send the funds to a verified bank account. Please visit our payments page for more information.
Do I need to send identification documents?
We perform verification checks in accordence with our licencing requirements. In the majority of cases, this can be done via an electronic check but if that’s not possible then ID documents may be required. We also may request further Know Your Customer (KYC) documentation if certain financial thresholds are exceeded.
Withdrawals and Bonuses
Please be aware that some (deposit) bonuses can be affected if you request a withdrawal. For example, deposit bonuses that are not played through will be removed by requesting a withdrawal or partial withdrawal. The minimum withdrawal is £10.00. Don't worry, our withdrawal page will inform you about any affected bonuses before the withdrawal request is processed.
- The games are not working
- Where can I find the game rules?
- I had an issue while playing a game
- I have a question about a specific game
The games are not working
Being unable to play can be caused by multiple reasons. Please check if your browser is not blocking the games through an ad or pop-up blocker. If you are having difficulty, then please contact our live help service for instant assistance.
Where can I find the game rules?
Each game contains a '?'-symbol. This symbol can usually be found in the bottom-left of the game, and opens up a new window with the game rules.
I had an issue while playing a game
Please try to reload the game first. This should resolve your issue and allow you to continue your game. If an issue occurred between placing a bet, and receiving an outcome for the game, your balance is either restored, or the outcome is shown when opening the game.
Please feel free to contact Customer Services if your issue has not been resolved automatically.
I have a question about a specific game
Most questions should be answered by the in-game 'Rules', that can be viewed by clicking the '?'-symbol in the game. Please feel free to contact Customer Services for further assistance.
- What are the basic bonus rules?
- How do I receive a bonus?
- What is a deposit bonus?
- What is a loyalty bonus?
- What is a free bonus?
- How do I use bonus money?
- Can I withdraw my bonus?
- What are Bonus Spins?
- How do I use Bonus Spins?
- Where can I find the terms and conditions
What are the basic bonus rules?
Please refer to our bonus terms page for full bonus details, rules and terms.
How do I receive a bonus?
At Fruitkings, we just love giving away bonuses! Bonuses come in all sorts of shapes and sizes, but here are the main ones;
The first bonus you'll probably receive is our 100% welcome bonus. This is added automatically on your first deposit. You might find your next deposit bonus on our news page, that features scheduled bonus events.
Apart from deposit bonuses, you might want to visit our Gift Shop to purchase a bonus of your choice with your collected Monkey Coins! From time to time, special bonus offers or bonus spin offers might find their way to your email inbox, so make sure to keep a close eye on them.
What is a deposit bonus?
A deposit bonus is a bonus that requires a deposit to be redeemed. The bonus amount is usually related to the deposit amount. For example: a 50% deposit bonus will give you a £50 bonus on a £100 deposit. Please check our bonus terms page for more information.
What is a loyalty bonus?
A loyalty bonus is a bonus that can be 'bought' at the Gift shop using Monkey coins as currency. Monkey coins are awarded to your players account on every wagering you make. Please visit our Loyalty page for more information.
What is a free bonus?
A free bonus is a bonus that does not require any deposit to be redeemed. This is usually a fixed bonus amount. Free bonuses might be awarded through our newsletters or news page. Please visit our bonus terms page for more information
How do I use bonus money?
You'll always play with your regular balance by default. If your balance is fully consumed, you'll automatically start wagering from your bonuses. Please be aware that winnings generated by wagering from bonus money will be transferred back into that specific bonus, until the wagering requirements are met. Wagering requirements for a bonus are (only) met by wagering from that specific bonus. Please visit our bonuses page for more information
Can I withdraw my bonus?
You cannot request a withdrawal from your bonus. However, once you have met the wagering requirements for a bonus, that bonus will be transferred to your regular balance, allowing you to request a withdrawal. Please visit our bonus terms page for more information.
What are Bonus Spins?
Bonus spins may be awarded through our news page page or newsletters, and are usually tied to a specific game. A bonus spin is the same as a bonus game round, usually meaning a bonus spin of the (video)slot reels.
How do I use Bonus Spins?
A bonus spins offer might be added to your account automatically, or require you to use a specific code to activate. Once activated, all you need to do is open up the game that the bonus spins are for, after which you'll be prompted if you want to use your bonus spins automatically.
Where can I find the terms and conditions
Our bonus terms and conditions can be found here . Our general terms and conditions can be found here.
- What are Monkey Coins?
- How do I receive Monkey Coins?
- How do I spend my Monkey Coins?
- Where can I find the terms and conditions?
What are Monkey Coins?
Monkey Coins are our special way of saying “Thank you for playing with us!”. You automatically receive Monkey Coins on each wager you make in any casino game. Monkey Coins are used as a currency in the Gift Shop, allowing you to purchase bonuses or real prizes with your Monkey Coins. Please visit our Loyalty page for more information.
How do I receive Monkey Coins?
You automatically receive Monkey Coins on every bet you make. The amount of Monkey Coins you’ll receive depends on the amount wagered and the game type. For example, slots will give you more Monkey Coins per ££ wagered than table games. You may also receive Monkey Coins as a reward for reaching the next XP-Level. Read more about XP-Levels here.
How do I spend my Monkey Coins?
Visit the Gift Shop to spend your Coins. Here you can view the available items and their (Monkey Coin) prices. Just Click the 'Buy Now' buttons to claim your prize!
Where can I find the terms and conditions?
Our bonus terms and conditions can be found here . Our general terms and conditions can be found here
- Can you guarantee that your games are fair?
- Are my details stored safely?
- Are your deposit and withdrawal methods safe?
- Are there any hidden costs?
Can you guarantee that your games are fair?
Offering fair play is our most important philosophy. Our games are provided by industry leading suppliers NetEnt and Yggdrasil. In accordance with stringent licensing requirements, all games are tested for fairness by a certified independent testing company before being released. This testing includes robust verification of the Return To Player (RTP) rates, which are displayed on our Payout Rates page.
Are my details stored safely?
We take great care to store your personal details safely. Only a few selected staff members have access to these details. Also, we do not store any personal information when you deposit with us. For example, your debit card number is only known by your trusted payment provider.
Are your deposit and withdrawal methods safe?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety.
To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us.
Are there any hidden costs?
No, there are no secrets or hidden costs anywhere. You decide if you want to play, when you want to play, and how much you want to spend.
These General Terms and Conditions (Terms) form a legally binding agreement between you (the Player) and us (the Operator) in relation to the use of the FruitKings Website (https://www.FruitKings.com).
These Terms apply equally irrespective of whether the Website and related services are accessed via desktop browser, mobile browser, mobile, tablet device, or any other device.
Please read these Terms carefully before accepting and entering into the Agreement with us and participating in the Games. Please retain a copy of these Terms and keep them for your records.
The FruitKings Website (https://www.FruitKings.com) and any other remote product we may offer under the FruitKings brand or domain, including any FruitKings mobile or tablet applications.
Any gaming products offered on the Website, including all Casino Games.
An Account held or used by a Player to Wager on the Games.
Any person who plays or attempts to play the Games (whether for real money or fun) or holds an Account. In these terms and conditions, a Player may also be referred to as a "member", "user", "you", or "your".
The Operator of the Website and its Games is Dazzletag Entertainment Limited. You can find further details about us in section 2 of these Terms. The Operator may also be referred to in these Terms as "FruitKings", "we", "our", or "us".
The money or bonus funds a Player uses to participate in the Games. A Wager may also be referred to as a "stake," or "wagering".
Any return/payout amount that results from a Wager.
1.8 Progressive Jackpot
A jackpot of which the payout total is incrementally increased every time a game is played for real money.
1.9 Service Provider
A company with whom the Operator has a formal agreement to provide Games, website features, payment facilities or other functions required to operate the Website and administer Accounts.
The licensing arrangements under which the Operator is entitled to provide the Games on the Website, as detailed in section 2 of these Terms.
The legally binding Agreement between the Player and the Operator formed by the acceptance of these Terms.
2. Introduction, Licensing and Protection of Customer Funds
We are Dazzletag Entertainment Limited, a company registered in Malta under Company Registration No. C50978, with its business address at 122 Andrea Debono Street, Naxxar, NXR 4030, Malta.
2.2 Licence Details
We are licensed to provide the Games by the Great British Gambling Commission under licence 039358-R-319429-024. Our full licence details can be viewed on the Gambling Commission's public register.
2.3 Protection of Player Funds
It's important for us to explain how your Account funds are handled and to what extent they are protected in insolvency. We hold customer funds separate from company funds in a dedicated bank account held with our corporate bank. These funds are not protected in the event of insolvency. As per the Gambling Commission rating: Not protected. For more information, please visit https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust
3. Your Account
You understand and acknowledge that all facilities we provide under the Website are to be used for gambling entertainment purposes only. You are not permitted to use the Website for any other reason.
3.2 Eligibility & Acknowledgements
To access the Games and Wager, you must open an Account through the completion of our registration pages. By opening an Account, you confirm that:
a) you are at least 18 years of age
b) you are a resident of the United Kingdom
c) the details you provide to us are your own details and are correct at the time of provision
d) you are not excluded or in a period of timeout under any websites operated by us
e) you do not hold any accounts previously closed or restricted by us
f) you do not already hold an account with us under this Website
h) you have the mental and legal capacity to take responsibility for your actions and enter into the Agreement
i) you will not access your Account whilst under the influence of drugs or alcohol
j) you have not been classified as a problem gambler (either through a professional or self-diagnoses), received treatment for gambling issues or are excluded as part of the Gamstop service
k) you acknowledge that you may lose money through the use of this Website and fully accept responsibility for any financial loss that may occur because of your participation in the Games
l) you accept that the Website and Games and your interaction with them depend on the satisfactory operation of computer systems and networks. Such operations may be subject to disruption, which is beyond our control.
We reserve the right to decline acceptance of Account registration.
We reserve the right to inform any applicable authority, including regulators such as the British Gambling Commission, of any detail of activity on your Account, including any Wager placed.
3.3 United Kingdom Only
We only allow Players who are residents of the United Kingdom under this Website. Attempting to register or access from outside of the United Kingdom is prohibited.
3.4 Minimum Age
Underage gambling is an offence. You must not use the Website if you are under 18 years of age. Suppose we discover that an Account holder is under 18 years of age. In that case, we will void all transactions under that Account and return any deposited funds to the payment method used. Verification documents may be required to prove Minimum Age.
3.5 Multiple Accounts
Only one Account per Player is allowed on the Website. In the event of discovering multiple accounts belonging to or operated by the same Player, we will close any duplicate Accounts and void any outstanding wagers on those Accounts. Any outstanding balance will be returned to the deposit method registered on the Account.
You may hold one Account per Website under our Licence, meaning that it is possible to hold multiple accounts across our Licence. Still, only one Account is allowed per Website. Each Website has its own Terms that apply to the Account held under that domain.
3.6 Keeping Personal Details Up to Date
You are responsible for always keeping your personal details up to date. If necessary, we will contact you at your registered email address, by phone, by SMS (text message), or by letter.
3.7 Account Security
Only you are allowed to use your Account. We may ask for verification to prove that the named Account holder is the person who is operating the Account. You must keep your account credentials (username and password) secure. We are not liable for any losses incurred through the unauthorised use of an Account.
3.8 System Security
Although we will take all reasonable measures to ensure that the Website and Games are free from computer viruses, we cannot and do not guarantee that the Website and Games are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
4. Account Suspension/Termination
The following acts are expressly prohibited in relation to your use of the services provided under this Website:
a) use of the services or the Games provided by the Website whilst under the age of 18
b) fraud or attempt to defraud
c) money laundering or terrorist financing
d) use of an Account that is not registered in your details, or allowing someone else to use your Account (third party use)
e) use of a payment method that does not belong to you or does not match the name registered on your Account, or allowing someone else to use your payment method on their Account
f) accessing or attempting to access the Games from outside of the United Kingdom
g) accessing your Account through a VPN, proxy or similar service designed to mask or manipulate your actual location
h) abusing a technical glitch in relation to the Games
i) bonus or promotional abuse as detailed on our bonus terms pages or specific bonus conditions
j) accessing your Account or playing/attempting to play the Games whilst under a period of self-exclusion under any Website operated by us
k) accessing your Account or playing/attempting to play the Games any Website operated by us operated by Us whilst under a period of Gamstop exclusion
4.2 Breach of Agreement
We will consider you to be in breach of the Agreement if any of the above Prohibited Acts are connected to you or your Account, or we have reason to believe:
a) you are connected to Prohibited Acts elsewhere under our Licence or as evidenced by public record information (negative press)
b) you have been subject to any bankruptcy, insolvency or criminal proceedings
c) you have made or attempted to make chargebacks or deny deposits made into your Account or using payment methods in your name
d) you have a criminal background, or you are convicted of a criminal offence
4.3 Closure of Account following Breach of Agreement
If we consider you to breach this Agreement (as per terms 4.1 and 4.2), we are entitled to close (temporarily or permanently) any Accounts connected to your activity, as well as:
a) Withhold all or part of your Account balance, stakes or pending withdrawals whilst our investigations are ongoing, and any verification check or document requests are outstanding
b) Recover any unpaid deposits or chargeback amounts and fees, including any expenses incurred by us in doing so
c) Recover any winnings or bonuses that have been connected to prohibited acts
d) Inform the relevant authorities and other gambling or financial companies with whom we share data to combat criminal activity
e) Withhold money from your Account (s) to settle any liabilities that may result from your actions
4.4. Account Closure for Other Reasons
You may close your Account by contacting our support team at any time. If you require an exclusion or timeout period, you can arrange these instantly through our Play Safe page.
We are entitled to close your Account at any time without prior notice. Suppose we close your Account, and you are not in breach of this Agreement (as detailed above), we will return any outstanding balance to the deposit method from which the funds originated. In the event of account closure under this term, any pending Wagers or pre-bought tickets will be honoured, and any winnings will be returned to your deposit method.
Under Anti-Money Laundering (AML) regulations, we may be required to make checks to verify your identity, your Source of Funds (SoF) deposited and your underlying Source of Wealth (SoW).
5.2 Electronic Identity Verification
We will attempt to verify the identity details you provide through an electronic "Know Your Customer" (KYC) check provided by Experian Ltd.
If our electronic KYC checks are not successfully completed, your Account will be closed pending receipt and Verification of the following documentation:
- Proof of Identity: Photographic ID, such as a Driving Licence or Passport
- Proof of Address: Bank Statement, Utility Bill, or Council Tax Bill
5.3 Customer Due Diligence (CDD)
We may make further electronic checks or request documentary evidence from you to verify the following details:
b) Residential address
d) Ownership of payment method(s)
e) You are the person operating the Account
f) Source of Funds
g) Source of Wealth
CDD requests will be made in accordance with regulatory requirements and our risk-based AML policies. Therefore, the timing of such requests may vary.
Below is a non-exhaustive list of the documents that we may request:
a) Photo ID (such as passport or driving licence)
b) Proof of address not older than three months (such as utility bill, council tax statement or bank statement dated within the last 3 months)
c) Copy of the front and back of your bank card(s); only the first six and last four digits should be visible, and the CV2 code is covered
d) Photo of you ("selfie") holding identification documents
e) Copies of bank statements to show the source of funds that you have used to deposit
f) Documents to evidence the source of wealth underlying the Player funds used. Examples are as follows, but not limited to:
o Payslips (within the last three months)
o Tax Documents
o Dividends certificates
o Solicitors' statements to confirm property sale or inheritance
5.4 Restriction of unverified accounts
We are entitled to restrict your Account(s) until the necessary verification is completed, including preventing you from accessing the Games on the Website or from withdrawing your funds. In case of documentary evidence being requested, we may restrict your Account(s) and any or all financial activity immediately or within 30 days, as deemed reasonably appropriate based on the perceived risk and relevant regulations.
Any transactions that we deem to be suspicious may be reported to the relevant authorities, and we are entitled to pass on any necessary information to the relevant authorities. We may also withhold any customer funds where we consider it necessary in order to comply with any legal and regulatory obligations with which we are required to comply.
Any further transactions with a Player restricted due to incomplete Verification may be subject to permission from the relevant authorities in accordance with AML regulations and policies.
You can deposit funds into your Account using any of the payment methods shown on the cashier page of the Website. We do not accept deposits via cash or cheque.
6.2 No third-party payments
You are only allowed to deposit with a payment method that is registered in your name and matches the name on the Account. Using a third-party payment method is a Prohibited Act, as per section 4 of these Terms.
6.3 Minimum and Maximum Deposits
A minimum deposit of £10 and a maximum of £5000 per transaction may be made using any of our accepted payment methods.
6.4 Interest on Player funds
We are not a financial institution; thus, any deposits made into your Account are not due to interest payments whatsoever.
We do not charge a fee for depositing. We do not accept responsibility for any charges or fees levied by card issuers or financial institutions.
6.6 Deposit Delays
We will aim to credit your Account as soon as we receive a successful notification from our payment provider. We do not accept any responsibility for delays in funding your Account, which could be due to many factors outside our control. We will only investigate any missing deposit upon you providing evidence (such as a bank statement) and after 48 hours have lapsed since the attempt.
Game rules, paytables, return to player percentages (RTPs), and further relevant information can be found within the game interface upon loading the Game.
7.2 Balance Vs Bonus Funds
Your Account interface (displayed following Account log-in) contains a separate display for balance and bonus funds (also known as the balance and bonus meters). The balance funds display represents your money and includes the funds you have deposited and the wins and losses resulting from Wagering these deposits. Balance funds will always be Wagered first. You can request a withdrawal from your balance funds at any time.
Bonus funds belong to us and cannot be withdrawn. Subject to our bonus terms and conditions, you may Wager bonus funds on the Games. Upon meeting the necessary Wagering requirements, the associated bonus funds will be transferred to your balance meter and become your funds (also known as a bonus cashout). Bonus cashouts are subject to a maximum amount as detailed in 8.10 of these Terms.
Our Games interface (displayed upon loading a Casino Game) may display balance and bonus funds as one combined value; in such cases, you will be provided with a notification when you switch from using balance to bonus funds. If you are unsure of the total value of your playing fund meters, please check your Account pages or contact our support team before commencing further play.
7.3 Demo wagering is not valid
In no instance would Wagering in "demo" or "play for fun" mode entitle a player to real Winnings.
7.4 Acceptance of Wagers
By Wagering using your Account funds, you acknowledge that you may lose money and accept full responsibility for any loss.
7.5 Confirmed Wagers
A Wager is only considered valid following the generation of a unique identification number (game-Id) on our game server and the deduction of the relevant stake. Stakes will be deducted from your Account when placing your Wager, no matter when the result is determined. We cannot cancel or refund Wagers once they have been confirmed unless the Wager is declared void for reasons outlined in these Terms.
We reserve the right to accept or decline the whole or part of any proposed Wager.
7.6 Errors and Cancellations
We shall not be liable for any errors with respect to Wagers, Winnings or incorrect credits to your Account balance where we have sufficient reason to believe that any of the following has occurred:
a) There is an obvious error in a pay table or any other typographical or photographic error
b) A technical issue that causes a game/feature/promotion to payout (or display) a higher amount that should be paid out under standard configuration/operating
c) A technical issue whereby Wagers have been allowed that would not have been accepted during the period the Games were not affected by technical problems
d) Any error, such as human or systemic mistake, made by an employee or contractor, including any erroneous account credit
e) The Player has or is abusing a technical glitch related to the Games or software, either on his own or in association with others
In the case of any occurrence listed above, we are entitled to deduct any Winnings, Bonus or incorrect Account credit you may have received. We also reserve the right to amend your Account balance to restore your Account to its state before the erroneous activity (listed above).
7.7 Wagering Outcome
You fully accept and agree that independently verified Random Number Generator software will determine the outcome of your Wagers on the relevant Games and that the records of such software will be final and conclusive.
If there is any discrepancy between your understanding of the result of a Wager and the actual outcome, the result recorded on our game server is considered the correct outcome.
7.8 Aborted Games
If your Game is interrupted after the placing of a Wager, we shall take all reasonable steps to complete the Game and resolve your Wager. If completion of the Game is not possible, that Game shall be deemed void, and the Wager amount will be credited back to your Account.
7.9 Maximum Payout
The maximum amount that we shall be obliged to pay to you in respect of any one Wager or Game round shall be limited to £250,000
This condition excludes any Progressive Jackpots.
7.10 Game Wagering History
Recent game history is available from the My Account section of the Website and may also be available from the Game Interface. Players may request an entire game wagering history by contacting support.
A Free Bonus is a bonus that can be redeemed without the need to deposit.
A Reload Bonus is a bonus that requires one or more deposits within a specified time to be redeemed.
Bonus Spins are free game rounds on selected casino games. Bonus Spins may be included in promotional offers with or without a deposit requirement.
A Welcome Bonus is a combined Reload Bonus, and Bonus Spins offer only available to new players and offered on initial deposits.
8.2 Bonus Terms
All bonuses are subject to our general bonus terms and conditions, which can be found on our Bonus Terms and Conditions page. Specific bonuses may carry additional bonus/promotional terms and conditions, which will be presented alongside the bonus/promotional offer or (if there is limited space) via a link to a Website page.
8.3 Wagering Requirements
Most of our bonuses are subject to wagering requirements, which need to be completed before the bonus can be transferred to your balance funds, from where it can be withdrawn. Wagering requirements will be made clear in the specific terms and conditions of the bonus and displayed to you in the My Account or Bonus section of the Website. Wagering on some games may not contribute or contribute at a lower rate towards the wagering requirement; a list of these games can be found on our Bonus Terms and Conditions page.
8.4 Wagering Requirement Example
If you receive a bonus of £10 with a 40x (times) wagering requirement, you will be required to wager £400 using that bonus before the bonus is unlocked and the current bonus value is transferred to your balance meter. Until the wagering requirements are met, all Winnings from Wagering with this bonus will be returned to your bonus balance and will not be eligible for withdrawal. Full details can be found on our Bonus Terms and Conditions page. Maximum bonus cashout (typically £250) applies upon meeting wagering requirements, as per term 8.10.
8.5 Wagering Order
Funds in the balance (cash) meter will always be wagered first. Once the balance meter is fully consumed, bonus funds can be used.
Specific bonuses (such as deposit bonuses) will expire should a withdrawal be requested from balance funds, and the wagering requirements for that bonus have not been completed. We will attempt to provide a warning message to inform the Player of any bonus forfeiture before they confirm their withdrawal request.
8.6 Bonus funds are non-withdrawable
Funds in your bonus meter belong to us and do not represent your cash (withdrawable) balance.
All Winnings from your bonus funds will be credited to the corresponding bonus amount until the wagering requirements for that bonus are completed.
You will not be able to withdraw any winnings won with the bonus until you have met the wagering requirements of that bonus and the funds are transferred to your balance amount, subject to a maximum bonus cashout value, as detailed in 8.10 of these Terms and conditions or as specified in individual bonus correspondence.
Suppose a Wager uses the funds of multiple bonuses at the same time. In that case, the wagering will solely contribute towards the first bonus.
8.7 Additional Bonuses and Promotions
We may provide complimentary promotions to our Players, either applied directly to an Account or through mechanisms such as offering the facility for members to participate in bonus games and promotions. Applying a promotion or bonus to a Player's Account does not oblige us to make any similar payment or offer to any other Player.
8.8 Validity and Expiry
Unless otherwise indicated in the bonus/promotional correspondence, a bonus is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient, then the offer is void. The promotion or online correspondence may also indicate a period after which the bonus will expire. If an account is inactive for three months or more, any bonus on that Account will be automatically removed by FruitKings and deemed to be forfeited.
8.9 Bonus Abuse
If we have sufficient evidence to suggest that you are abusing or attempting to abuse a bonus or promotion by violating the specific or general bonus terms that have been made clear on our Website or promotional correspondence, we are entitled to void that bonus and any winnings associated with it, as well as excluding you from participation in future bonus or promotional offers.
Bonus or promotional abuse may include, but is not limited to:
- creation of multiple accounts
- use of a payment method for the qualifying deposit that is not registered in the name of the account holder
- use of a payment method or account not registered in your name
8.10 Maximum Bonus Cashout
Unless otherwise stated in the relevant bonus terms, the maximum cash out from any individual bonus is £250. If a single bonus cashout value exceeds this amount, it will be adjusted upon transfer to the balance meter.
8.11 Welcome Bonus Terms & Conditions
Full Welcome Bonus Terms & Conditions can be found on our Bonus Terms and Conditions page.
8.12 Bonus Spins
Bonus spins are free game rounds offered in conjunction with certain promotions, such as our Welcome Bonus. Bonus spins are only available on selected games at a pre-selected coin value. All winnings from Bonus Spins will be credited as bonus funds and are subject to a 40x wagering requirement before withdrawal with a maximum cashout value of £250 unless otherwise stated. Any win exceeding this amount will be automatically adjusted. Full details can be found on our Bonus Terms and Conditions page.
8.13 Excluded Payment Methods
Any Reload Bonuses or Bonus Spins, including our Welcome Bonus package, are not available on pre-paid card or e-wallet (Neteller and Skrill) deposits.
You are entitled to withdraw your balance funds at any time. You may request to withdraw your balance via our Website, subject to a minimum of £10. Withdrawals of less than £10 can be requested via the support team. The balance funds shown in your Account are reflective of the amount that you can withdraw and will not be subject to any conditions outside of those detailed in this Agreement.
9.2 Withdrawal Timescales
You should receive your withdrawal within five working days. We do not accept any liability which may result from you receiving your withdrawal outside of our standard timescales.
9.3 Withdrawal Payout Method
We will attempt to return withdrawals to the deposit method that we consider to be the origin of those funds. If the source of your deposit cannot be established, then we may conduct Verification checks.
9.4 Unsuccessful Withdrawals
You are responsible for ensuring that your account and payment details are correct. We may not be able to retrieve or resend payments that have failed due to incorrect information given by you.
We are not responsible for payout requests that your payment method/bank declined, and we may not receive notification of these failed withdrawals. You agree to contact our support team to notify us if you have not received your withdrawal within five working days of your withdrawal request.
9.5. Reversal of Withdrawals
You are not permitted to reverse/cancel withdrawals after they have been requested. You agree to contact us if you notice a withdrawal has been restored to your Account balance. If you fail to notify us, we are not liable for any losses that may occur from withdrawn funds that have been erroneously restored to your balance because of technical or processing errors.
9.6 Maximum withdrawal amounts
You may request a withdrawal for your entire balance at any time.
10. Progressive Jackpots
We may participate in pooled progressive jackpots across networks owned and operated by our Service Providers. Jackpot Rules are made available as part of the game information of the relevant jackpot games and should be reviewed by the Player before they commit to gamble.
10.2 Progressive Jackpot Winnings
Progressive jackpot wins of less than 1 million will be added to the Player account within 48 hours. Progressive Jackpot prize wins exceeding 1 million GBP may take up to 60 days to be paid out due to verification requirements and payment being made to us from the Service Provider.
10.3 Progressive Jackpot Accuracy
The progressive value on the server is used when the progressive is paid out. A slight discrepancy between the website display and the game server may arise due to the delay between the initial progressive being displayed to the Player and the progressive that is won and paid out. Although unlikely, it is theoretically possible for the jackpot to be won by more than one Player during the delay period mentioned above. If more than one Player wins a progressive jackpot simultaneously, then the Player recorded on our servers as having won the jackpot first shall be the recipient, and the subsequent Player (s) shall win the value of the jackpot when reset. In the improbable event of the server recording a win truly simultaneously, the Operator reserves the right to share the jackpot equally between the winning players.
11. Responsible Gambling
We take the issue of responsible gambling very seriously, and we are committed to providing a safe and fun gaming service. To read more about Responsible Gambling, please visit our Play Safe Page. We encourage you to engage with our Play Safe tools.
11.2 Responsible Gambling Checks
We will undertake various checks on your details to identify indicators of problem gambling. These checks may include referencing open-source information to establish better visibility of your affordability and requesting Source of Funds or Source of Wealth documents, as set out in Section 5 of these terms and conditions to ensure that you are gambling at an affordable level.
If we are concerned about your gambling, we may interact with you via phone call, live chat or online questionnaire. Interactions help us to build a better profile and assist you in gambling responsibly. You are responsible for ensuring the information provided to us during these interactions is complete and accurate, and we accept no liability for decisions or actions taken because of incorrect information provided by you.
11.4 Enforced Measures
We may apply limitations or restrict your Account to help you with responsible gambling. Enforced measures include deposit limits, timeouts and account closure, and may be applied on an automated basis. You may contact our support team to contest any enforced measures.
11.5 Deposit Limits
You may set a deposit limit on your Account during registration or at any time via the Play Safe page or through contacting support. Deposit limits can be set on a daily, weekly, or monthly basis. Our deposit limits work on a "rolling" basis. For example, if you reach your daily deposit limit, you will not be able to deposit until a full day (24 hours) has passed. The deposit limit is only effective for the Account on which it is set on this Website and will not apply to other sites under our Licence. Any increase or removal of responsible gambling limits is subject to a minimum 24-hour cooling-off period and confirmation following this cool-off.
11.6 Reality Check
You can set a periodic in-game notification (known as a reality check) to remind you of the total playing time and provide links to view profit and loss and the option to terminate the Game.
The reality check interval is applied to individual gaming sessions rather than a log-in session. The timer will begin when a casino game or live casino lobby is loaded and end when the Game is closed.
On self-exclusion request, we will all Accounts registered in your name for a minimum of 6 months. During that time, it will not be possible for the Account (s) to be re-opened for any reason. We will automatically remove you from any mailing lists that we operate within 24 hours. You can self-exclude via our Play Safe page or by contacting our support team.
We will use the details provided by you to exclude you from all websites we operate within 24 hours. We are not liable for losses on any other account held by you during these 24 hours. We are not responsible should you create or use an Account with different details personal details (including name, address, date of birth, email address and phone number).
When adding a self-exclusion period, we recommend that you consider self-exclusion from any available gambling facilities and seek further advice from the help organisations detailed on our Play Safe page.
Upon self-exclusion, all future wagers, stage-saved games, bonus funds and entries in any promotions will be voided. We will not be able to reinstate these if the Account is re-opened after the self-exclusion period. All remaining balances, less active bonuses, will be returned to your deposit method.
Accounts closed as part of our self-exclusion policy cannot be re-opened until the self-exclusion time has elapsed.
Upon the expiry of the self-exclusion period, you may request to re-open your Account by contacting our support team. Requests to re-open an account with an expired self-exclusion period are subject to a minimum 24-hour cooling-off period.
We are entitled to extend self-exclusion periods if we are concerned about problem gambling.
Software is available from various organisations to assist you with self-exclusion. Please visit https://www.begambleaware.co.uk and https://www.gamcare.org.uk/ for more information.
11.8 Time Out
You may request a time out on your Account via the Play Safe page or by contacting support. A timeout can be requested for 24 hours, one week or another reasonable period, up to a maximum of 6 weeks. Upon receipt of your time out request, reasonable measures will be taken to ensure the same status is applied to all Accounts held by the Player across our Licence within 24 hours. We are not liable for losses on any other Account held by you during these 24 hours. We are not liable should you create a new account with different details.
To re-open your Account following a timeout, you should contact our support team.
Any bonuses lost due to expiry during a time out period cannot be reinstated.
We participate in the GAMSTOP multi-operator self-exclusion scheme. We check all players against the GAMSTOP database upon registration, log-in and via daily batch check. We will prevent access to our Website if you are successfully matched to the GAMSTOP register during these checks. To register with GAMSTOP, please visit www.gamstop.co.uk.
Following our own self-exclusion process will not exclude you from other companies participating in the GAMSTOP scheme; you must register with GAMSTOP directly.
12. Support, Complaints and Disputes
Customer support is available via email at support@FruitKings.com or using live chat via the Website support pages and various chat buttons
12.2 Complaints Process
We will handle your Complaint in accordance with our Complaints Policy and relevant regulations under our Licence. Complaints will be considered by our support team in the first instance and can be escalated to the Senior Management team, whose response and decision will be the final stage of the internal process.
We aim to provide you with a substantive response to your Complaint as soon as practically possible and seek to resolve your Complaint within eight weeks from the date we receive details of the case. Depending on the case's complexity, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your Complaint with either a final response or an update of the position explaining why we are not able to provide a final response at that time and when we expect to be in a position to do so.
12.4 Escalation Process
You must submit your Complaint via email to support@FruitKings.com. The Support Team will acknowledge the case, investigate it and respond, usually within 1-2 working days. If your concern is not resolved at this stage, you can escalate the Complaint by referring the matter via email to our Senior Management team using the email address email@example.com.
We aim to keep you informed throughout the process. Upon receipt of your case, we will email you and acknowledge that we have received your case and provide you with a copy of this procedure.
12.5 Final Response
Following the escalation process above, you will receive a response to your case via email from one of our Directors or Senior Management team, representing the final stage of the internal Complaints and Disputes procedure.
12.6 Alternative Dispute Resolution
If you are not satisfied with the final response to your Complaint or if a dispute cannot be resolved within eight weeks from our receipt of your Complaint, you may contact IBAS, Independent Betting Adjudication Services Limited, our Alternative Dispute Resolution (ADR) provider at:
Independent Betting Adjudication Service
PO Box 62639
Telephone: 020 7347 5883
The IBAS service allows for the referral of unresolved Disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service.
The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious, but we are not permitted to refuse referrals on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts.
13. Intellectual Property
Our service may include software which may be downloaded and installed on the Player's PC or mobile device. The Operator hereby grants to the Player a non-exclusive licence for the Use of the Software on devices owned or operated by the Player, subject to the terms and conditions of this Agreement. The Player acknowledges that they will use the software only for the purpose of wagering and managing their Account on the service and undertakes that they will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the software, nor attempt to interfere with its correct operation.
14. Submission of Information
This clause will not – and is not intended to – exclude or limit our liability for anything which it would be unlawful for us to exclude or limit. In particular (but without limitation), nothing in these terms and conditions will operate to limit or exclude our liability for:
a) personal injury or death caused by our negligence or the negligence of our employees, agents or subcontractors.
b) fraud or fraudulent misrepresentation.
c) any breach by us of your statutory rights as a consumer; or
d) any other liability which may not be excluded by applicable law.
15.2 Limitations on Liability
Subject always to clause 11.1 above, we accept no liability for any damages or losses which arise out of or in connection with your use of your Account, the Website or any of the services, including as a result of any error, interruption or malfunction.
We will not be liable to any person: - in the event of force majeure, - for the failure of, or damage or destruction to, the Operator's central computer system or records, or any part thereof, - for delays, losses, errors or omissions resulting from the failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
We will not be liable to you under these terms and conditions, nor do we owe you a duty of care in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time, including those relating to responsible gambling.
Our maximum liability to you arising under these Terms will not exceed the value of the Wagers placed via your Account in respect of the relevant Wager or Game that gave rise to the applicable liability.
The Operator may offer the FruitKings Website or Games in different regions or languages. Although these offerings will be subject to their own terms and conditions of use, where noted, the general Terms listed at http://www.FruitKings.com/information/termsandconditions/ will also apply.
If at any time these Terms are presented to Players in another language, and there is a conflict or inconsistency between the English language text and any text in another language, the English language text will prevail.
16.2 Governing Law
These Terms, and all their constituent parts, will be governed by and interpreted in accordance with the laws of England and Wales.
16.3 Entire Agreement
These Terms (and all the documents referred to herein) constitute the entire Agreement between us, and there are no other terms applying. No part of these Terms will be considered as waived by any party unless a waiver is given in writing by that party.
16.4 Unenforceable Terms
If any part of these terms and conditions is deemed illegal or unenforceable, that part will be removed, and all other parts will remain in force and unaffected.
16.5 Terms and Conditions Version and Amendments
These terms and conditions shall be valid from the first time you become a Player until we amend the terms and conditions. At this time, the updated terms and conditions will apply. Players will be notified of any significant changes to terms and conditions that may limit their rights before the updated terms and conditions come into effect.
Players should regularly review the terms and conditions on this page to keep informed of any changes. We recommend that Players print or save a copy of the terms and conditions for reference. If a Player does not agree with the terms or any revision of the terms, they should cease using the Website immediately.
If a player is uncertain of any terms, then they should seek clarification from our Support team via support@FruitKings.com or live chat before commencing play.
These terms and conditions were last updated on 23rd January 2023 and supersede any previous terms and conditions.
Welcome Bonus Terms and Conditions
- You must be at least 18 years old to register at FruitKings
- Bonus only available to new Players at FruitKings
- One welcome bonus per Player
- Minimum first deposit of £10 required to participate
- Maximum promotion amount per Player is £50 Bonus and 100 Bonus Spins
- The welcome offer is not available on pre-paid card or e-wallet (Neteller and Skrill) deposits.
Crediting & Expiry
- Bonus and bonus spins will be credited automatically:
- 100% deposit bonus up to £50 bonus will be credited upon first deposit
- 100 bonus spins will be received in 3 daily increments: 50 on deposit, 25 after 24 hours and a further 25 after 48 hours
- Bonus spins are only available on Book of Dead
- Bonus spin value = £0.10
- Bonus will expire 30 days after the qualifying deposit
- Bonus spins will expire 48 hours after the qualifying deposit
Wagering & Cash Out
- Bonus amounts are subject to 40 times (x) wagering requirement before they can be withdrawn
- Bonus spin winnings will be credited as bonus funds, and therefore subject to a 40x wagering requirement before they can be withdrawn
- The maximum cash out from any individual bonus is £250. Any cash out over this amount will be adjusted down to £250 automatically
- Balance funds (cash) are always used first. Bonus funds can only be used once balance meter is 0
- Balance funds, including deposits and associated winnings, can be withdrawn at any time, but any withdrawal will result in the forfeiture of any bonuses where the wagering requirements have not been fully met
Fair Use & Restrictions
- Bonus funds can only be wagered if there are no pending (open) wagers on the account.
- Placing a wager on any Live Casino, Table Games, Video Poker or Slingo Games will forfeit the Welcome Bonus. Players will receive a warning message when opening any game where wagering could result in bonus forfeiture
- If we identify activity that we consider constitutes bonus or promotional abuse (as explained below), promotional bonuses will not be granted, and all bonuses and winnings generated because of the offer abuse on any account created by the Player will be voided.
- Bonus or promotional abuse may include, but is not limited to:
a) creation of multiple accounts
b) use of a payment method or account registered in a third-party name (not belonging to the Player)
c) attempting to circumvent the balance and bonus wagering order by wagering bonus whilst balance wagers are not concluded or by stashing bonus value in special features or progress bars within the games
General bonus terms and conditions apply.
General terms and conditions apply.
Last Updated: 11th January 2023
General bonus terms and conditions
Eligibility & Limits
- You must be at least 18 years old to wager at FruitKings
- FruitKings reserves the right to alter, terminate or withdraw bonuses at any time and at its discretion before a Player has opted into a promotion or made a deposit in expectation of receipt of a bonus
- Any deposit-based bonuses or bonus-spin promotions, including our welcome bonus package, are not available on pre-paid card or e-wallet (Neteller and Skrill) deposit methods
- Reload/deposit bonuses may require a bonus code. The Player must enter the specified code within the promotional period to redeem the bonus
- Only one FruitKings account is permitted per Player
- FruitKings reserves the right to prohibit or exclude certain individuals, groups or regions from participation in promotions. FruitKings may also restrict the bonus amount on offer
- Promotional periods are defined by FruitKings. When issuing a reload/deposit bonus code, we will also give a date by which this code must be redeemed; this date can be changed at the discretion of FruitKings
- All bonuses have an expiry time. The typical expiry is 30 days, but this may vary per promotion. Following redemption, if the wagering requirements are not fulfilled within the expiry time, the value of the bonus at the time of expiry will be removed from the account
- Upon withdrawal request, all bonus where the wagering requirements have not been met will be forfeited
- If an account is inactive for a period of 3 months or more then any bonus on that account will be automatically removed and deemed to be forfeited
- Upon account closure or self-exclusion, any bonuses where the wagering requirements have not been met will be forfeited
Wagering & Cash Out
- All bonuses carry a wagering requirement. The typical wagering requirement is 40 times (40x) the original bonus value, but this may vary per bonus. A bonus is only considered to be successfully “cashed out” and available for withdrawal once the specified wagering requirements are fulfilled
- All bonus spin winnings will be credited as bonus funds, and therefore subject to a 40x wagering requirement
- Wagering on the following game types will contribute towards wagering requirements at a lower rate of 10% (£0.10 for every £1 wagered):
a) All table games, including Roulette, Blackjack and Baccarat
b) All live casino games, including table games and game shows
c) All Slingo games
d) Video Poker and Virtual Card games
- Lower contribution will be automatically reflected in bonus progress. If a Player is unsure if a lower contribution applies for a certain game, they are responsible for checking with Support before commencing play
- The maximum cash out from any individual bonus is £250. Any cash out over this amount will be adjusted down to £250 automatically
- Players are allowed multiple bonuses, but they can only wager towards one of these bonuses at a time
- Any bonuses which are unlocked are subject to our standard withdrawal rules as defined in our terms and conditions and payment pages
Fair Use & Restrictions
- If we identify activity that we consider constitutes bonus or promotional abuse (as explained below), promotional bonuses will not be granted, and all bonuses and winnings generated because of the offer abuse on any account created by the Player will be voided.
- Bonus or promotional abuse may include, but is not limited to:
a) creation of multiple accounts
b) use of a payment method or account registered in a third-party name (not belonging to the Player
c) attempting to circumvent the balance and bonus wagering order by wagering bonus whilst balance wagers are not concluded or by stashing bonus value in special features or progress bars within the games
General terms and conditions apply.
Last Updated: 11th January 2023
Last Updated 24th August 2021
Fruitkings is owned and operated by Dazzletag Entertainment Limited.
We are bound by data protection and privacy laws. Under data protection and privacy laws, Dazzletag Entertainment Limited is a data controller of your personal data. Data controller is a legal term used in the General Data Protection Regulation to signify the entity who controls what to do with any given personal data.
By giving us your personal information, directly and/or through use of our services, you are accepting and consenting to our processing of your personal information in accordance with the practices described in this policy.
We may need to update this policy from time to time to reflect business or regulatory changes. If we do, we will contact all our customers pro-actively. However, it is important that you continue to check this policy regularly to ensure you are familiar with its terms.
If you have any requests concerning your personal data or any queries relating to these practices, please contact our Customer Support team on: support@Fruitkings.com
1) Who We Are
Dazzletag Entertainment Limited, a limited company incorporated and domiciled in Malta with company number C50978. Our registered address is 122 Andrea Debono Street, Naxxar, NXR 4030, Malta.
We are licensed to provide remote gambling facilities and software by the Malta Gaming Authority of Malta and The Gambling Commission of Great Britain.
In this policy, we refer to ourselves as “we”, “us”, “our” and “Dazzletag Entertainment Ltd”.
2) What We Collect
During the registration process and when you subsequently use your account at one of our brands, you may be asked to submit specific personal data including, but not limited to:
- Your first and last name
- Date of birth
- Debit card or other payment information
- Home address
- E-mail address
- Phone/mobile number or other contact data
Once you have created an account at one of our brands, additional information is processed on an on-going basis to ensure that our services can continue to be offered to you in a safe, legal and convenient manner. You must use your email and password to access (log-in) to your account. It is your responsibility to ensure the security of your log-in details and not to reveal this information to others. If you are concerned that a third party is aware of your user name and password, please contact our customer support via Live Chat or email support@Fruitkings.com immediately. You can also reset your password using the link in the top right of our homepage.
Much of the personal data we request from you is essential for the provision of the services to you (for example, enabling you to play the games on our website) or is required in order for us to comply with our legal obligations. It will be made clear to you when information we request is mandatory. We will not be able to provide you with our services or allow you to create an account with us if you choose to withhold requested information.
When you are logged into your account, Dazzletag Entertainment Ltd may also collect:
- a record of all internet communications and details of your visits to our website(s)
- a record of all wagers and game play activity
- a record of all promotional activity and bonus code redemption
- technical information relating to the device, such as device identifier, and browser you use to access our website
- details of transactions you carry out through the site, such as payments, withdrawals and wagers
- details of payment methods used; i.e. last four digits and card type
- communications with us or our employees; i.e. calls, emails, and messages sent through the live chat service
- messages or comments sent via our social media pages
- communications (chat logs) between you and other website users; e.g. public and private chat in our bingo rooms
- information regarding your location, including IP address
- any additional information you submit through the website; for example, on forums, chat rooms, comment sections or in response to quizzes and questionnaires
- in certain instances, we may also request that you send us additional information to verify your identity. This may include copies of photographic identification documents, proof of address, and source of funds for your account.
Card information is not stored directly by us. These are stored by third-parties who we have verified as having necessary PCI-DSS compliance to handle and store such sensitive information. These third parties are namely Pay360 by Capita, WorldPay and Experian. We will only store a “token”, containing the card type and last four digits, relating the card details stored with our payment provider, so that you can make a payment using a previously registered card.
3) How We Use Your Information
We use the information we collect to provide, maintain, protect and improve our services, to develop products and to protect Dazzletag Entertainment Limited and you. We also use this information to offer you tailored content, such as giving you more relevant promotional offers.
We process your personal data for the purposes of:
- creating and managing your account
- providing you with our services
- if necessary, contacting you via your registered contact information in connection with the management and operation of your account;
- protecting your personal information
- processing your online financial and wagering transactions
- researching your preferences, to develop new features, functionality, products and services
- providing you with customer support; ensuring our website functions correctly and identifying any technical issues
- complying with our legal and regulatory requirements, such as those relating to the identification of individuals under anti-money laundering legislation and ensuring responsible gambling
- complying with legal requirements for geo-restriction of gambling services;
- preventing fraudulent activity or cheating
- development of player profiles and algorithms to improve sales and marketing performance
- determining what promotions and bonuses to offer you
- analysing website traffic and providing you, unless you have not opted in, or subsequent to that, have opted out, with information by the contact methods you authorise us to use about our services, products, competitions, prizes and offers.
- publishing community content of interest to other players and to showcase our brands
Dazzletag Entertainment Ltd. may assess your data to determine motivations for opening an account or placing a wager. Should your activity stand out from what Dazzletag Entertainment Ltd considers to be usual and expected behaviour, or fits into certain known patterns that denotes potential exposure and liability concerns, further analysis may be performed. In line with our Terms and Conditions, we may exclude you from certain promotions or from placing certain wagers as a result of this investigation.
Any commercial analysis performed is solely for our benefit and is not transmitted to any third party provided; however, we do reserve the right to transmit any personal data to third parties in a manner consistent with legal and regulatory requirements such as for e.g., fraud, anti-money laundering purposes and the like.
4) Who We Share Your Data With
Certain trusted third-party companies provide services essential to our ability to offer our gambling products to you; for example. those that supply the software and games for our website, payment services, one or more entities in our corporate group, identity verification (such as verification service providers), fraud prevention and risk management. We may be required to share some of your information with these companies to be able to offer our services to you. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your data is protected.
Dazzletag Entertainment Ltd may also be required to disclose your information to government authorities, such as the police or our regulators, to comply with our legal obligations and the requirements of our gambling licences, including for anti-money laundering purposes
In the event of the completed sale of our business, or other business event which results in us having to transfer your personal data to a third party, you will be notified via email, and/or notice posted on our website, to explain the identity of the new data controller and your options regarding your personal data.
Our site may contain links to and from the websites of third party organisations. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data via those websites.
5) Our Lawful Basis for Processing Your Personal Data
We will process your personal data based on one or more of the following:
- it is necessary for the performance of a contract we have with you (e.g., to provide our services to you)
- you have provided your consent (e.g., for us to send you marketing);
- it is necessary for us to comply with legal obligations (e.g., to enable us to comply with fraud, anti-money laundering and gambling legislation)
- for reasons of substantial public interest
- it is in our (or a third party's) legitimate interests and such interests do not prejudice your rights or freedoms.
- our (or a third party's) legitimate interests include:
- ensuring our services are used fairly and in accordance with our terms and conditions;
- Combating crime (e.g., anti-fraud, anti-money laundering, etc) which could also include our requirement to comply with legal obligations, for instance, under money laundering regulations and legislation
- Detecting and preventing player game fraud and abuse, bonus abuse, in-game abuse
- Financial information (such as debit card or bank account numbers) in connection with a transaction
- Actions that are part and parcel to provision of services; such as account creation, account functionality, access to gambling, payment processing and customer services;
- Commercial purposes, including marketing, personalisation of offers, account management, trading decisions, website optimisation, promotions and bonuses, loyalty programmes, value profiling and risk management, such as promotional controls and stake factoring and customer retention;
- Social responsibility (i.e., minimisation of gambling related harm);
- Our enablement to benefit from the services and expertise of third party services providers;
- Regulatory and statutory requirements, such as, as above combating crime, plus specific know-your-customer (KYC) issues; such as location, device used, which might be needed to comply with the Gambling Commission's Licence Conditions and Codes of Practice; and, Transmission of customer data within our corporate group for the purposes of internal administration.
- Where we rely on legitimate interests to process your personal data, you have a right under data protection legislation to object to that processing if you believe that your particular situation means that your rights and freedoms are unduly negatively impacted. You can exercise that right by contacting us at support@Fruitkings.com. Please note that we may be able to continue to process your personal data for our legitimate interest reasons, even if you object, where we can show compelling reason(s) for doing so.
6) Marketing, Opting In and Opting Out
Dazzletag Entertainment Ltd reserves the right to process personal data for marketing purposes and in certain limited circumstances to provide this to our third-party partners for the purpose of marketing Dazzletag Entertainment Ltd's services to you.
We request your consent to market to you when you first create an account with us. Thereafter, you can choose not to receive marketing/promotional material at any time by clicking the unsubscribe link from promotional material being received, by changing your preference settings on the “My Account/Details” page or by contacting us at support@Fruitkings.com.
If you have opted-in to receive promotional material on the My Jackpot Casino brand, we may occasionally send you similar offers from other brands operated by Dazzletag Entertainment Limited, which will cease if you opt-out.
If you have not opted in, or subsequently thereafter have opted out of marketing from us, we will take all reasonable steps to ensure you no longer receive promotional material about Dazzletag Entertainment Limited. Please note that this may mean you no longer receive information about promotional offers and bonuses. Mailings that have been scheduled before your opt-out may still reach you.
If you have shared your email address with both us and Facebook, Facebook will use your profile to find similar Facebook users who may wish to become members or to provide you with associated information which Facebook believes to be relevant. Further details are provided on Facebook’s website. Facebook is an independent data control for this purpose of processing.
7) Access to your Information and your Rights
You have the following rights in relation to your personal information:
- a right of access to a copy of the information comprised in your personal data
- a right to access your personal information in machine-readable format and to request that we transfer this to a third-party data controller
- a right to object to processing that is likely to cause or is causing damage or distress
- a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed, but this right is not absolute, for example specific gambling and/or licensing regulations may require us to retain certain personal data about you)
- a right to object to decisions being taken by automated means
- a right to claim compensation for damages caused by a breach of data protection legislation
- a right to object to us using your personal data for direct marketing purposes, including profiling (for more information about how to unsubscribe from marketing please see section above)
- where we make it clear that we are relying on consent to process your personal data (such as for marketing purposes), you will have the right to withdraw consent at any time. You can exercise this right by emailing support@Fruitkings.com or, in relation to marketing material, by unsubscribing
- This will not affect or undo any instances where we have already lawfully used or shared your information prior to you withdrawing your consent
- a right to lodge a complaint to data protection supervisory authorities (for example in the UK this is the Information Commissioner's Office and in Ireland this is the Data Protection Commissioner)
- a right to object to processing based on legitimate interests if you believe that your particular situation means that your rights and freedoms are unduly prejudiced
To exercise such rights, you are required to submit a request, detailing what information you wish to enquire about, together with proof of identity to support@Fruitkings.com. If you contact us in relation to your rights, we will do our best to accommodate your request or objection. Please note, however, that not all rights are absolute. Sometimes other legal obligations or third-party rights will take precedence.
You can help us to maintain the accuracy of your information by notifying us of any change.
Should you require additional information about how to exercise your rights please write to firstname.lastname@example.org.
Cookies are text files containing a small amount of information that are downloaded to your device when you visit the website. They are generally used by most websites to improve your online experience and to ensure that content and functions are delivered and used more effectively.
Cookies perform various different functions. For example, some cookies are session cookies, which are downloaded to your device temporarily for the period that you browse a particular website; these cookies will allow you to navigate between pages more efficiently or enable the website to remember the offers you are eligible to receive. Other cookies are persistent cookies, which can be used to help website remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests.
The cookies we use can be split into two categories; necessary and functional.
Necessary cookies are required for the operation of our website and provision of our services. These include tracking of your location, unique user ID, depositor status and session ID.
Functional cookies are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously). These include cookies from Google Analytics that help us track what pages players are visiting and which features on the website are being used.
You can manage and/or remove cookies via your browser settings. However, as some cookies are essential for the operation of our websites and services, we may not be able to serve you our products unless you choose to accept at least the necessary cookies from us, this is because these are often required for regulatory and anti-fraud obligations.
You can opt-out of Google Analytics cookies on the following link: https://tools.google.com/dlpage/gaoptout
We also use cookie Facebook (_fbp). These belong to Facebook and help them deliver interest- based advertisements to you
9) Storage Security and Retention of Personal Data
The data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”) including South Africa and the United States of America. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. These countries may not have equivalent data protection legislation to Europe. However, when we transfer your personal data in this way we will ensure that adequate measures are in place to keep your personal data secure, including via standard contractual clauses.
We are required to keep full records of all financial and wagering transactions together with any identification provided. Subject to the clause below, we will hold your personal data on our systems for as long as is necessary under our legal obligations and for the purposes for which it was collected.
We will hold your personal data for so long as you have your account with us, we are providing services to you and for up to six years following the end of the services. We provide to you or your last contact with us. We will delete any personal data sooner where it is no longer necessary for the purposes for which it was collected, but please be aware that this retention period may also be extended if any applicable statutory or regulatory obligation requires us to hold information for a longer period or if there is an active dispute or the possibility of an active dispute between us that extends past the normal retention period.
On this page you will find plenty of useful tools and information to help you stay in control.
We are here to help. Our friendly Customer Support team can help guide you through the options we have available and where to seek external help. We are available between 9am and midnight every day, so feel free to contact us for a chat if you have any concerns or would like to know more about your Play Safe options.
If you would like to talk to someone about deposit limits or need help setting them up, pop across to our live help team or drop us an email.
Take a Break
Applying a take a break/time out will suspend your account for the length of time requested (from 24 hours to 6 weeks). This status will also be applied across any other accounts you hold on any of our brands within 24 hours. Your account will not automatically be reopened, you will need to contact our Customer Support who will offer to extend your time out if required or apply the necessary checks prior to reopening your account.
You can set a reality check on your account which will notify you each time your limits have been reached.
For example, if you set a 30 minute reality check, every 30 minutes the 'reality check' will suspend play and give you the option to continue playing or end your session
Gambling should be treated as a pleasurable pastime and should NEVER be seen as a way to earn money. Whilst many people do gamble within their means, for others gambling can become difficult to control. To help you remain in control of your gambling, it’s good to remember;
Keep track of your spending and maintain a budget
Only use funds you can afford to lose (or are happy to use to gamble without resulting in unpaid bills or debts)
Avoid chasing your losses
To help manage your spending, add a deposit limit to your account
You can always take a break. Simply contact our Customer Support team, or check out the “Account Closure” section of our site via “More Account Options” below
It is ok to talk about your gambling. Our Customer Support team are specially trained in Responsible Gambling, and there are a number of services available away from our site, including GamCare and GambleAware.
If your gambling affects your mood, if you are gambling in secret or if gambling is having any other detrimental effect on your lifestyle, livelihood and/or home/work life, it is possible you may have a gambling problem, or may need to seek advice on managing your gambling. Our Customer Support team can offer more information on Responsible Gambling and how to manage your spending, and you can find information on other key features and tools available on site, as well as links to specific organisations who may be able to help, in the sections below.
GAMSTOP service in order to help prevent sign up and accessing all UK licensed gambling operators.
In addition to these organisations and options, you may also wish to use the GAMBAN content filter tool. Used in conjunction with other measures, this tool helps to block your access to websites such as ours on multiple devices.See ‘More Account Options’ for the option to Self-Exclude. If you decide to Self-Exclude from our website, we will apply the same exclusion across our other brands, and recommend that you also apply the same exclusion to any other account you may hold with other operators, or where you may have access.
Our sites check the GAMSTOP database upon log-in and registration so access will be prevented immediately upon your GAMSTOP registration.
*Please note that this option only works for players from the United Kingdom. Similar alternatives may be available in other territories. Please contact our Customer Support for more information
To further ensure you play within your limits, we offer options to set wagering, loss and session limits. Please contact our Customer Support for more information.
If you feel like you just need to close your account for reasons that are not related to responsible gambling, you can do so by contacting our Customer Support.
If your gambling has become a problem, you can request a self-exclusion for a period starting from six months all the way to a permanent exclusion. If you apply a self-exclusion to your account, your account will be immediately suspended, and you will not be able to login or play for the period you have set. We also ensure that any other account you hold across our brands will be self-excluded within 24 hours.
If you have identified a Gambling Issue and you are from the UK, then we advise that you to visit and register with GAMSTOP, the UK’s national online self-exclusion scheme.
If, after your exclusion has expired, you wish to reopen your account, you may request this by contacting our Customer Support. Reopening an excluded account is subject to a 24-hour or longer cooling off period to allow you to consider whether you wish to continue and cancel the request before access is given. This request to reopen can only be made once an active exclusion on your account has expired and will be subject to further review by our Operations team before reopening is completed. It is also worth noting that any request to reopen made whilst an exclusion is active will be rejected.By clicking the below ‘Request a self-exclusion’ option from the account closure menu, you agree that you understand the self-exclusion process, that your account will be closed immediately and we will use all reasonable means to restrict your access on all of our brands within 24 hours.