

Fruitkings FAQs
Account Related Questions
Index:
- Is creating an account free?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account
Is creating an account free?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when and how much you want to play!
Now that we've got that out of the way, why not open a free account with us!
When will I receive my welcome bonus?
Any available welcome bonus will display in banners and your promotional page, and will typically require a qualifying deposit of at least £10. Further information can be found on site.
Can I have more than one account?
It is not permitted to open more than one account at Fruitkings, to prevent bonus abuse and unfair tournament advantages. We enforce this rule in several ways, including electronic verification.
Please use our forgot password tool if you have lost your username or password.
Please be aware that opening multiple accounts might void any withdrawal requests you make, and might result in the closing of all of your accounts.
I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.
Pressing the “Create account” button should take you to the next step of the process, or alert you what field is incorrect.
Please contact Customer Support if you are still having issues signing up with us
I have lost my username or password
Please use our forgot password tool to request your username and to reset your password.
Please contact Customer Support if this tool does not resolve the issue.
Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.
Please refer to our Privacy Policy for more information about your privacy.
Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate its content. For example; newsletters might contain bonus offers, entries to tournaments or new game releases. Please contact Customer Support if you are having issues receiving our newsletter.
If you wish to unsubscribe from our mailing list, you may use the 'unsubscribe' details that can be found at the bottom of every newsletter.
I want to close my account
If you feel like you just need to close your account for reasons that are not related to responsible gambling, click here to request an Account Closure. If you wish to self-exclude your account then you can initiate this process via our responsible gambling page
- Is creating an account free?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account
Is creating an account free?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when and how much you want to play!
Now that we've got that out of the way, why not open a free account with us!
When will I receive my welcome bonus?
Any available welcome bonus will display in banners and your promotional page, and will typically require a qualifying deposit of at least £10. Further information can be found on site.
Can I have more than one account?
It is not permitted to open more than one account at Fruitkings, to prevent bonus abuse and unfair tournament advantages. We enforce this rule in several ways, including electronic verification.
Please use our forgot password tool if you have lost your username or password.
Please be aware that opening multiple accounts might void any withdrawal requests you make, and might result in the closing of all of your accounts.
I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.
Pressing the “Create account” button should take you to the next step of the process, or alert you what field is incorrect.
Please contact Customer Support if you are still having issues signing up with us
I have lost my username or password
Please use our forgot password tool to request your username and to reset your password.
Please contact Customer Support if this tool does not resolve the issue.
Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.
Please refer to our Privacy Policy for more information about your privacy.
Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate its content. For example; newsletters might contain bonus offers, entries to tournaments or new game releases. Please contact Customer Support if you are having issues receiving our newsletter.
If you wish to unsubscribe from our mailing list, you may use the 'unsubscribe' details that can be found at the bottom of every newsletter.
I want to close my account
If you feel like you just need to close your account for reasons that are not related to responsible gambling, click here to request an Account Closure. If you wish to self-exclude your account then you can initiate this process via our responsible gambling page
Deposits & Withdrawals
Index:
- What deposit methods can I use?
- Will my deposit be handled securely
- How will my withdrawal be processed?
- Do I need to send identification documents?
What deposit methods can I use?
You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.
Will my deposit be handled securely?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety .To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.
How will my withdrawal be processed?
Withdrawals are returned to the source of funds. For example, if you deposit using a debit card then your withdrawal will be returned to the same card. If this is not possible then we will send the funds to a verified bank account. Please visit our payments page for more information.
Do I need to send identification documents?
We perform verification checks in accordence with our licencing requirements. In the majority of cases, this can be done via an electronic check but if that’s not possible then ID documents may be required. We also may request further Know Your Customer (KYC) documentation if certain financial thresholds are exceeded.
- What deposit methods can I use?
- Will my deposit be handled securely
- How will my withdrawal be processed?
- Do I need to send identification documents?
What deposit methods can I use?
You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.
Will my deposit be handled securely?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety .To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.
How will my withdrawal be processed?
Withdrawals are returned to the source of funds. For example, if you deposit using a debit card then your withdrawal will be returned to the same card. If this is not possible then we will send the funds to a verified bank account. Please visit our payments page for more information.
Do I need to send identification documents?
We perform verification checks in accordence with our licencing requirements. In the majority of cases, this can be done via an electronic check but if that’s not possible then ID documents may be required. We also may request further Know Your Customer (KYC) documentation if certain financial thresholds are exceeded.
Gameplay
Index:
- The games are not working
- Where can I find the game rules?
- I had an issue while playing a game
- I have a question about a specific game
The games are not working
Being unable to play can be caused by multiple reasons. Please check if your browser is not blocking the games through an ad or pop-up blocker. If you are having difficulty, then please contact our live help service for instant assistance.
Where can I find the game rules?
Each game will have its own set of rules, accessible from an icon within the game panel itself.
I had an issue while playing a game
Please try to reload the game first. This should resolve your issue and allow you to continue your game. If an issue occurred between placing a bet, and receiving an outcome for the game, your balance is either restored, or the outcome is shown when opening the game.
Please feel free to contact Customer Services if your issue has not been resolved automatically.
I have a question about a specific game
Most questions should be answered by the in-game 'Rules', that can be viewed by clicking the '?'-symbol in the game. Please feel free to contact Customer Services for further assistance.
- The games are not working
- Where can I find the game rules?
- I had an issue while playing a game
- I have a question about a specific game
The games are not working
Being unable to play can be caused by multiple reasons. Please check if your browser is not blocking the games through an ad or pop-up blocker. If you are having difficulty, then please contact our live help service for instant assistance.
Where can I find the game rules?
Each game will have its own set of rules, accessible from an icon within the game panel itself.
I had an issue while playing a game
Please try to reload the game first. This should resolve your issue and allow you to continue your game. If an issue occurred between placing a bet, and receiving an outcome for the game, your balance is either restored, or the outcome is shown when opening the game.
Please feel free to contact Customer Services if your issue has not been resolved automatically.
I have a question about a specific game
Most questions should be answered by the in-game 'Rules', that can be viewed by clicking the '?'-symbol in the game. Please feel free to contact Customer Services for further assistance.
Bonuses & Bonus spins
Index:
- What are the basic bonus rules?
- How do I receive a bonus?
- What is a free bonus?
- How do I use bonus offers?
- What are Bonus Spins?
- How do I use Bonus Spins?
- Where can I find the terms and conditions
What are the basic bonus rules?
Please refer to our bonus terms page for full bonus details, rules and terms.
How do I receive a bonus offer?
At Fruitkings, we just love giving away bonuses! Bonuses come in all sorts of shapes and sizes. You might find your next offers on your promotions page, plus we send out regular issues via email so do check your communication settings via your account to stay informed.
What is a free bonus?
A free bonus is a bonus that does not require any deposit to be redeemed. This is usually a fixed bonus amount. Free bonuses might be awarded directly via your promotions page. Please visit our bonus terms page for more information
How do I use bonus offers?
You'll always play with your regular balance by default. Deposit or free bonus/spin offers without any wagering attached will also credit your balance meter by default, and will be withdrawable subject to site minimums. Please visit our bonuses page for more information.
What are Bonus Spins?
Bonus spins may be awarded through our newsletters, and are usually tied to a specific game. A bonus spin is the same as a bonus game round, usually meaning a bonus spin of the (video)slot reels.
How do I use Bonus Spins?
A bonus spins offer might be added to your account automatically, or require you to opt in to activate. Once activated, all you need to do is open up the game that the bonus spins are for, after which you'll be prompted if you want to use your bonus spins automatically.
Where can I find the terms and conditions
Our bonus terms and conditions can be found here . Our general terms and conditions can be found here.
- What are the basic bonus rules?
- How do I receive a bonus?
- What is a free bonus?
- How do I use bonus offers?
- What are Bonus Spins?
- How do I use Bonus Spins?
- Where can I find the terms and conditions
What are the basic bonus rules?
Please refer to our bonus terms page for full bonus details, rules and terms.
How do I receive a bonus offer?
At Fruitkings, we just love giving away bonuses! Bonuses come in all sorts of shapes and sizes. You might find your next offers on your promotions page, plus we send out regular issues via email so do check your communication settings via your account to stay informed.
What is a free bonus?
A free bonus is a bonus that does not require any deposit to be redeemed. This is usually a fixed bonus amount. Free bonuses might be awarded directly via your promotions page. Please visit our bonus terms page for more information
How do I use bonus offers?
You'll always play with your regular balance by default. Deposit or free bonus/spin offers without any wagering attached will also credit your balance meter by default, and will be withdrawable subject to site minimums. Please visit our bonuses page for more information.
What are Bonus Spins?
Bonus spins may be awarded through our newsletters, and are usually tied to a specific game. A bonus spin is the same as a bonus game round, usually meaning a bonus spin of the (video)slot reels.
How do I use Bonus Spins?
A bonus spins offer might be added to your account automatically, or require you to opt in to activate. Once activated, all you need to do is open up the game that the bonus spins are for, after which you'll be prompted if you want to use your bonus spins automatically.
Where can I find the terms and conditions
Our bonus terms and conditions can be found here . Our general terms and conditions can be found here.
Trust & Security
Index:
- Can you guarantee that your games are fair?
- Are my details stored safely?
- What is your privacy policy?
- Are your deposit and withdrawal methods safe?
- Are there any hidden costs?
Can you guarantee that your games are fair?
Offering fair play is our most important philosophy. Our games are provided by industry leading suppliers NetEnt and Yggdrasil. In accordance with stringent licensing requirements, all games are tested for fairness by a certified independent testing company before being released. This testing includes robust verification of the Return To Player (RTP) rates, which are displayed on our Payout Rates page.
Are my details stored safely?
We take great care to store your personal details safely. Only a few selected staff members have access to these details. Also, we do not store any personal information when you deposit with us. For example, your debit card number is only known by your trusted payment provider.
What is your privacy policy?
Please visit our Privacy Policy page to learn more about our Privacy Policy.
Are your deposit and withdrawal methods safe?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety.
To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us.
Are there any hidden costs?
No, there are no secrets or hidden costs anywhere. You decide if you want to play, when you want to play, and how much you want to spend.
- Can you guarantee that your games are fair?
- Are my details stored safely?
- What is your privacy policy?
- Are your deposit and withdrawal methods safe?
- Are there any hidden costs?
Can you guarantee that your games are fair?
Offering fair play is our most important philosophy. Our games are provided by industry leading suppliers NetEnt and Yggdrasil. In accordance with stringent licensing requirements, all games are tested for fairness by a certified independent testing company before being released. This testing includes robust verification of the Return To Player (RTP) rates, which are displayed on our Payout Rates page.
Are my details stored safely?
We take great care to store your personal details safely. Only a few selected staff members have access to these details. Also, we do not store any personal information when you deposit with us. For example, your debit card number is only known by your trusted payment provider.
What is your privacy policy?
Please visit our Privacy Policy page to learn more about our Privacy Policy.
Are your deposit and withdrawal methods safe?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety.
To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us.
Are there any hidden costs?
No, there are no secrets or hidden costs anywhere. You decide if you want to play, when you want to play, and how much you want to spend.
Trusted & Recognised Payment Methods
Lightning Fast Withdrawals
Around 99% of our withdrawals are processed instantly through our various payment options, allowing you to access your account money close to immediately.
Safe & Secure Transactions
We prioritise the security and convenience of our users by incorporating only the most trusted payment methods. Our selection includes well-established providers known for their reliability and stringent security measures.
Welcome Offer Terms & Conditions
Eligibility
- Welcome Offer consists of 100% Deposit Bonus & 20 Free Spins:- 100% Deposit Bonus amount is based on first deposit value up to a maximum of £50; and
- 20 Free Spins credited on all qualifying first deposits.
- For example, a qualifying first deposit of £20 would result in the crediting of a £20 Deposit Bonus and 20 Free Spins
- You must be at least 18 years old to register at Fruitkings.com
- Welcome Offer only available to new Players at Fruitkings.com
- One Welcome Offer per Player
- A minimum first deposit of £10 is required to receive the Welcome Offer
- The welcome offer cannot be retrospectively added if declined.
Crediting & Expiry
- Deposit Bonus and 20 Free Spins will be credited automatically upon qualifying deposit- Deposit Bonus will be credited to bonus meter and is not playable until unlocked through wagering at which time it can also be withdrawn.
- 20 Free Spins will be awarded on the slot game Big Bass Splash and playable upon the first deposit of £10 or more
- Free Spins are valued at £0.10 per spin
- Free spins will expire 2 days (48 hours) after the qualifying deposit
- Bonus balance will expire 90 days after the qualifying deposit
- Maximum promotion amount per Player is £50 Deposit Bonus and 20 Free Spins. If qualifying deposit value is above £50 then a £50 Deposit Bonus and 20 Free Spins will be granted
Wagering & Cash Out
- No Wagering Requirements on Free Spins. Winnings from the Free Spins are paid as cash. Minimum withdrawal amounts apply. No maximum cashout applies to winnings from Free Spins.- Deposit Bonus amounts are subject to 35 times (x) wagering requirement before they can be withdrawn. For example, if a £10 bonus is received, a total of £350 must be wagered from the balance and bonus meter for the bonus to be unlocked and transferred to the balance meter, where it can then be withdrawn. Max bonus bet stake: £5. Cashout from deposit bonus is capped at a maximum of £250.
- Deposit Bonus will be automatically unlocked to balance meter once wagering requirements are met.
- Deposit Bonus can be wagered from both cash balance and bonus funds, subject to game contribution exceptions below. Wins return to the same meter as the funds they were sourced from.
- Balance funds, including deposits and associated winnings, can be withdrawn. Deposit Bonus will be voided upon withdrawal if wagering requirements have not been met.
- Wagering on the following game types will contribute towards wagering requirements at a lower rate of 10% (£0.10 for every £1 wagered):
a) All table games, including Roulette, Blackjack and Baccarat
b) All live casino games, including table games and game shows
c) All Slingo games
d) Video Poker and Virtual Card games
e) All Instant games
Fair Use & Restrictions
- If we identify activity that we consider constitutes bonus or promotional abuse (as explained below), promotional bonuses will not be granted, and all bonuses and winnings generated because of the offer abuse on any account created by the Player will be voided.- Bonus or promotional abuse means:
a) creation of multiple accounts
b) use of a payment method or account registered in a third-party name (not belonging to the Player)
c) Using low-risk betting strategies (such as placing bets on red and black simultaneously in roulette) to manipulate wagering requirements may result in bonus and winnings being voided.
General Bonus Terms apply
General Terms and Conditions apply